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Killarney Candles: Terms & Conditions...

 

In General:

Killarney Candles (http://killarneycandlemakers.com ) owns and operate this Website.  This document governs your relationship with [Killarney Candles] (“http://killarneycandlemakers.com”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by [Http://killarneycandlemakers.com]. [Http://killarneycandlemakers.com] has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at http://killarneycandlemakers.com/privacy-policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and [Http://killarneycandlemakers.com] will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of [Http://killarneycandlemakers.com] or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by [Http://killarneycandlemakers.com] and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with [Http://killarneycandlemakers.com] you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. [Http://killarneycandlemakers.com] retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be [Http://killarneycandlemakers.com] or may in some cases be a third party. Where a contract is made with a third party [Http://killarneycandlemakers.com] is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law [Http://killarneycandlemakers.com] and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect [Http://killarneycandlemakers.com]'s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

 

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with [Http://killarneycandlemakers.com] and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to [Http://killarneycandlemakers.com].

Indemnity

You agree to indemnify, defend and hold harmless [Http://killarneycandlemakers.com], its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

[Http://killarneycandlemakers.com]  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and [Http://killarneycandlemakers.com]. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of [Http://killarneycandlemakers.com].

How do I place an order?

Orders can be placed via my website any time - 24 x 7

Please note that we are a webstore and do not have a physical that you can come and shop. I go to many local markets and events. Customers have often stopped by but we don't have a display of candles or gift items. If we know you're coming to pick up an order, we can set some things out you may be interested in.


CREDIT CARDS: We gladly accept Visa through our site's secure shopping cart. For security reasons, credit card orders cannot be placed via email.
PAYPAL: We have now implemented PayPal as a form of payment.
PERSONAL CHECK or MONEY ORDER: Payment via personal check or money order can be processed as follows:
• Add your items to your Shopping Cart

• Click on Checkout

• Enter your "Ship To Location" (for calculating postage)

• Enter your Shipping & Billing Information - be sure to select shipping service option

. Orders will be shipped after your personal check clears, usually 3-5 business days.

TELEPHONE ORDERS: Orders can also be placed via telephone at 00353 64 66 46024 during the following hours 10am to 5pm. Please note that we are a small company and are busy making candles every day so we cannot always answer the phone. Feel free to leave a message and someone will get back to you within 24 hours.

Monday: 10:00AM - 5:00PM
Tuesday: 10:00AM - 5:00PM
Wednesday: 10:00AM - 5:00PM
Thursday: 10:00AM - 5:00PM
Friday: 10:00AM - 5:00PM
Saturday: 10:00AM - 3:00PM
Sunday: CLOSED

Is my credit card information secure?
Killarney Candle Makers makes every effort to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software.

Any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the Internet. Any information collected by us is stored in private files behind a firewall designed to protect your information by denying unauthorized access by outside users. We do not have access to your credit card number if you place your order over the internet.

What are your shipping policies?

Killarney Candle Makers requires 24-72 hours to process your order depending on whether we have to make, wrap & label candles. Please allow longer time during peak candle season (September - December). If an item is not in stock, you will be notified via email and given an estimate as to when to expect shipment. Partial orders are not shipped until the entire order is available. You will be given the option to cancel in the email. Please check your spam / junk folders for our email or add our email address to your address book.

Returns made (at your expense) due to you receiving your order too late for your event will incur our 15% restocking fee. INTERNATIONAL - International shipping service.

International customers are responsible any customs and/or brokerage taxes/fees before delivery will be made. Please email us at info@killarneycandlemakers.com if you have questions before placing your order.

IMPORTANT INFO

• Please ensure shipping address is correct before completing your order. Include full address (country #, county #, townland , street, number, co. name, phone number etc.).

• Express shipping service times (3 Day, 2nd Day & Next Day) apply when the order is shipped, not when the order is placed. We cannot always get your order out on the next business day so please plan accordingly.

• These services are subject to change at any time.

Will my order arrive in time for Christmas? Courier/ An Post is our standard shipping service, however we do ship via Priority Mail to PO boxes, international orders, and at our discretion when Best Way or Flat Rate shipping is selected. Below is the Holiday schedule for your information.

SHIPPING DEADLINE: December 17 is the deadline for shipping to be in time for Christmas. Express shipping is available via An Post. Next Day Air, 2nd Day Air and 3 Day Select services do not include the date the order is placed or the next day when order is shipped in their guaranteed delivery timetable.

We try to ship the next day after the order is placed but if candles must be made, this could delay shipment one more day. Please order early - too avoid disappointment. If you are concerned about your order arriving in time contact us and we can determine which service is best. An Post  Holiday Schedule Christmas Day - December 25 New Year's Eve - December 31, New Year's Day - January 1, In addition, the following holidays are recognized, but not observed: Most bank holidays. Christmas Eve - December 24

Will shipping in hot weather affect my candles?

Natural wax is a very soft wax and if kept in hot weather for long periods of time, will get soft and sticky. If you ship your candles via Courier during the very hot weather. Please be aware that your candles can be affected by severe exposure to hot temperatures of 80 degrees or higher for long periods of time. Courier/ An Post trucks are not air conditioned. Shipping within Ireland may not affect your candles, but International deliveries in hot weather can result in soft and sticky candles the further away from the shipping destination is.

Please keep this in mind when purchasing candles in the summer months and specifically when choosing fast way as your carrier of choice. Even though Fast way shipments are insured, Fast way Courier will not reimburse for melted candles so cannot be held liable for melted candles. Please order at your own risk or choose expedited air services. We package our either in shrink wrap on cardboard pads or in retail boxes so they are very snug and held in place tightly. If you are receiving them in hot weather (80 degrees or higher)...do not open them until you have taken the box inside and it has cooled for a period of time (room temperature or colder).

Placing the candles in the refrigerator for 30 minutes will help. For best results, do not take them out of the packaging (including bubble wrap) until they have cooled. Store at room temperature. For best results, please ensure you will be home to receive your package to avoid the candles sitting outside for a long period of time. To clean melted soy candle wax, use hot soapy water and rub off with a cloth. For palm wax candles, just wait until it hardens and it will scrape or peel off most surfaces.

On certain surfaces where you don't want to risk scrape marks, use a hair dryer to melt the wax and then wipe melted wax up with a paper towel.

How do you handle returns, refunds and exchanges?

For undamaged items: Gift Items - if you are unhappy with your purchase for any reason, please email us with images within 3 business days of the date you received your order or email us and we will work in good faith to remedy your situation. If you are still unhappy with your purchase and wish to return an item, you must do so within 14 days to be eligible for refund or exchange. You must include the packing slip, along with a notation of reason for return. Item must be packaged in original packing material, very carefully so it will not be damaged on the return. Items that are damaged during transit back to us due to improper packaging will not be eligible for refund or exchange. Postage paid on original item will not be refunded. The original item should be returned to us, postage paid by the customer. No refunds or exchanges will be honoured until the merchandise has been returned to us in it's original packaging. All returns will incur a 15% restocking fee. All exchanges will incur the reshipping costs. Candles - We do not accept returns on our candles if you do not like the scent or colour. Everyone's sense of smell is different and what may not be pleasing to you, is perfectly pleasing to someone else. However, we always like to get feedback to improve our products.

For damaged items: If you receive a damaged item, we will replace it at no cost to you. We must be notified within 2 days if an item arrived damaged. email immediately with clear images so we can contact the delivery company. All packing materials and damaged items must be kept by the customer for carrier inspection. Before we receive credit from the carrier, the carrier will contact you in order to inspect the box and the packing materials (in the case of some couriers, you may be required to take your damaged package to your local post office for inspection.) For international shipments, you will be required to work with us and your local postal carrier to resolve the issue. All orders are packed with the utmost care. If you received a broken item, chances are it was thrown around during transit.

 

 

 

 

 

We are committed to providing the most natural candles and products as possible. Made under the beautiful Kerry mountains in Ireland we are helping to positively affect the environment of your home and the world around us. Our candles are made using the finest natural ingredients, sourcing the best essential oils to make Irelands first All Natural candles. Rapeseed wax wax is all-natural renewable sustainable resource.
Our Rapeseed wax Candles are clean burning, hand poured & drenched in natural essential oils. 
By using essential oils in our candles means you are filling your chosen environment with a delightful, natural, soot free alternative. Not only do you have a beautiful scent but also have the healing properties of your chosen essential oils. 
Discover the benefits of natural, long lasting, non-toxic soy candles. 
All our candles are hand poured one at a time and will provide long life and exceptional value burning up to 40% longer than paraffin candles. 
Let a hand poured essential oil scented candle soothe your senses through beautifully crafted, all-natural products. Our handmade candles do not emit chemicals into the air you breathe, or increase CO2 levels.They are 100% NON TOXIC and biodegradable. Resulting in a healthier air quality for you and your family, while enhancing the sustainability of the earth. 
Inspired by nature. Made by hand

Safety Rules At Killarney Candle Makers, we want you to experience the maximum enjoyment and pleasure from our candles. We take great pride in making them using only the finest quality ingredients and materials. However, it's very important that you burn candles responsibly to ensure their safe use. Please follow these safety guidelines to keep Bluebell Eco candles burning brightly and safely for hours. 

• Remove all packaging before lighting except cupcake candle foil case.

• Place on a protected, heat-resistant, dry surface, away from anything that can catch fire, and out of reach of children and pets. Use holders with at least a 1/4" rim and designed for the particular candle style.

• Keep wick(s) trimmed to 1/4" at all times (excluding votives & tea lights)

• If smoking occurs, blow candle out. Trim wick(s), remove trimmings, and relight.

• Keep the wax pool free of wick trimmings, matches, or any combustible material. Keep the wick centred.

• Avoid burning candles in drafts.

• Never leave burning candles unattended. Keep them within sight at all times.

• Keep all matches and lighters out of the reach of children. 

• Teach everyone in the family the rules of safe candle use. 

Each time you light the candle, make sure it burns long enough for the wax pool to be filled to the edge you created during the first burn. Otherwise, you will create a tunnel that will eventually extinguish your wick.

• Keep the burning candle away from drafts. This causes uneven burning and eventually will cause your shell to leak. • Discontinue use when 1/2" of wax remains. (TIP: break this wax up in 1" pieces to melt in a oil burner for additional fragrance) • And finally, if your candle does leak, simply blow it out, let it harden and relight. NOTE: If your candle leaks and spills over your candle plate, you can remove the wax one of two ways: - either scrape it off after it hardens assuming the surface won't be damaged by the scraping. - or use a blow dryer to melt the wax and wipe it up. 

 

Contact:
Jimmy & Fleur Daly,
The Killarney Candle Makers,
Killarney, Ireland
Email:
info@killarneycandlemakers.com
Tel:
+353(0)64 6646024
© Killarney Candle Makers | Website Design by Dmac Media
© Killarney Candle Makers web design by dmac media